Privacy Policy

Mains London Ltd, is a company incorporated and registered in the United Kingdom. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us at

By visiting and using (the “Website”) or any other application or website (“Application”) for the purchase of products from Mains London you acknowledge that you have read, understood and are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement.  If you are a minor and/or under the age of 18, please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the website.



When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example:

  • Contact details, including your name, postal address, phone numbers, and e-mail addresses
  • Login and account information including username and password (although your password is never visible to us)
  • Personal details including gender, hometown (through delivery address), and purchase history
  • Personal preferences including your marketing preferences, only if you sign up for our newsletter or mailing list
  • All communications when you contact us directly by email, phone, post or online form
  • Payment and transaction information- records of the payment method used, but we do not collect the bank and credit card details
  • Information provided by social media that you have given permission to connect or link to our site- e.g., social media account details such as name, Facebook ID, gender, profile picture, language, country, but we do not collect directly
  • Information about your device, e.g., whether computer, table, smartphone, operating systems, ISP, and IP address
  • Information about your location

We do not collect payment or credit card information. All payment and credit card information are collected and processed by PayPal or such other payment processor used by Mains London.

We may collect statistical information about website traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.

We may also obtain information about you as a result of authentication or identity checks.



We use this information to identify you as a customer, to process your order, to deliver products, to verify payment authenticity, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and if you have consented to provide us with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. 

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.



We will at all times seek to comply with the requirements under the EU General Data Protection Regulation (“GDPR”) and of the UK Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

Your data will be held and managed by Mains London, who acts as Data Controller for the purposes of the Act. 



Unfortunately transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorised access wherever possible. Personal information provided to us via the Website or via any Applications and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. The entire Website is “https,” the “s” indicating you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are about to enter a secure area or display a padlock image.

The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer service also operates over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.



Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the site, then we know that the cookie information relates to you.

We use cookies to elevate your user experience and the quality of our site and service. This includes keeping track of what you have in your shopping cart, remembering you when you return to our site, identifying how you navigate around the internet, including where you click, and which website you arrived from.

By continuing to use this site, you understand and consent to our cookie settings and use.